Is Abaad Store Trustworthy?

Yes, Abaad Store is officially licensed and registered in the Kingdom of Saudi Arabia and operates in accordance with the approved e-commerce regulations. We are committed to providing original and certified products from leading global brands in the field of 3D printing.

Can I pick up my order directly from your warehouse?

We apologize, but self-pickup is currently not available. All orders are prepared and shipped daily via approved shipping companies.

Can I request expedited shipping?

All orders are processed and shipped on the same day, so there's no need to request expedited service. We guarantee fast execution as per our daily schedule, except in rare cases beyond our control.

How long does delivery take?

We offer fast shipping across all regions of Saudi Arabia. Estimated delivery times by region:

3–5 business days

What is the return policy?

If the end customer does not receive the order, the following options are available:

1. Reshipping the order:
2. A shipping fee of SAR 23 (VAT included) will be charged.
3. Order cancellation:
4. Shipping and return fees of SAR 46 (VAT included) will be deducted from the refund.

Note: If the products are damaged during the return process, responsibility will lie with the customer or the merchant depending on the case.

What is the exchange policy?

We offer an exchange service within 7 days of the delivery date, provided that the product is in its original, unused condition.

• The customer bears the return shipping costs.
• In case of a manufacturing defect, we will cover all related costs.

How is the refund processed?

• Card payments (Mada / Visa / Apple Pay): The amount is refunded to the same card.
• Bank transfer or Cash on Delivery: The amount is refunded to the customer’s bank account.
• Tabby Payments: We request a refund directly through Tabby.

Additional Information

Unreceived Orders:

If a customer fails to receive an order and it is returned to the warehouse:

• The order may be reshipped upon the customer’s request, with additional shipping fees applied.
• If the customer wishes to cancel the order after it has been returned, shipping and return fees will be deducted from the refund.

Customer Service:

We are here to serve you. For any questions or feedback, please contact us via email at: [insert your email here]

At Abaad, we are dedicated to providing the best shopping experience for our customers. We strive to offer high-quality products and outstanding customer service.